Reviews

Aurora Area

“Top notch in ordering, installation, communication and overall service!! Guys who put in doors were very efficient and knowledgeable about how to treat and take care of doors. This company is just what I was looking for – I highly recommend them!” Dennis B.

“The tech was great. Keith kept in contact with me, advised me of his delay due to traffic. We had a power outage so he had to return to finish setting up the garage door opener and he called several times to check to see if the power had come back on. Great customer service company. I will definitely recommend them.” Pamela W.

“Awesome service ! On time priced at market or maybe even below! Tech was professional and informative. I found my new garage door guys!” Peter M.

“We have the service to replace the broken spring. We were happy with the work done. Technician Johnny Flores was excellent with the work performance.” Jasbir B.

“We were getting our garage door fixed as we were selling our house. Adjustment issue found in home inspection. Devin provided a couple of options to fix it and used a collaborative approach with the office to make sure the issue was fixed correctly and it was cost effective for us. Because of this approach, they were able to find a fix that saved us money while correcting the issue. Customer-focused and would highly recommend the company!” Melissa N.

Barrington Area

“Our garage door cable disconnected. Josh was very professional and fixed the problem explaining all he did. We were very satisfied with all he did and the door is working well now.” Angelo C.

“Service man knew the door and parts very well, explained everything clearly, and was very friendly. He did excellent work, very quick, and very pleasant to work with. Replaced new springs, bearings and serviced the door. The door now works better than when we bought the house 8 years ago.” Randy

“Garage door spring snapped on Tuesday night, called Wednesday morning and they were out that afternoon. Matt was very knowledgeable and let me ask any questions I wanted to with answers to them all. Very happy with the service I received.” Colton G.

“I love this company, Zack was great on time, clean gave me 3 different options for my garage. I would highly recommend this company. Thank you again.” Steve S.

“I was thoroughly satisfied with the speedy and courteous service Zach gave for our estimate. Should we need this work done I will call Precision immediately to complete it!! Thank you very much.” Ray M.

Chicago Area

“It’s rare to find a company with such excellent service, and I am so happy that I found Precision Garage Door. They diagnosed the roots of the closing issues we were having with the garage door, They gave us 3 detailed options to address the problems with prices. They went above and beyond to fix all the things wrong with the door and the gears, but also took care of the little minor problems. I called in the morning and they fixed the door later in the afternoon. Keith and Brian explained all their repairs and demonstrated the new and improved garage door. Best service ever!! Knowledgeable, friendly, skilled, professional!!” Rosemary B.

“This was my first experience with Precision and it was terrific. Scheduling was simple and the service personnel were terrific arriving right on time. They fixed the problem I called about in about 15 minutes and found a second more serious problem and fixed that as well. They likely saved us much more than we spent. Precision is a very professional operation and they will be my go to company for garage door service.” Jeff G.

“Precision provided an absolutely seamless experience when repairing my garage door. Johnny was prompt, explained in “layman’s terms” the issue and the repairs needed, made the necessary repairs, tested it out, and explained again. HE WAS AMAZING!!! I didn’t realize all the moving parts to a garage door, but i do now. Thanks, Johnny and THANK YOU PRECISION!!!” Linda J.

“I am very pleased with the installation of a new garage door installed by Greg and John P. You guys are amazing! True professionals you are with the manners to match. I will recommend Precision Door Service to anyone I know who may need this service. Once again, Thanks John P. and Greg for the outstanding job. You’re the Best!! Mark B.

“Josh was great, spent extra time explaining what he was doing and discussed all my options. Overall it was a fantastic experience.” Tony P.

Glen Ellyn Area

“Keith was prompt, personable, courteous, and very professional. Programmed the home links in my cars, insured the doors and openers were working properly and replaced the weather stripping on one of the doors. Precision exceeded my expectations.” Larry H.

“Great customer service. Zach was very professional and helpful. I would recommend this business!” Olha K.

“Prompt and professional job well done. I would recommend Precision PDS to friends and neighbors.” Kenny G.

“Johnny came early for the appointment, awesome. He was professional . He assessed the situation and explained to me what needed to be done to be safe. He answered all of my questions and was very polite!” Bob T.

“I have been using Precision since 2003 when they came to my recently purchased home and after analyzing replaced springs, bearings, cables, cable drums, and torsion shaft. I was given a parts warranted for life warranty. I have since had springs replaced by them in 2008, 2011, and 2016, all under warranty for a 65.00 service charge. very happy with service thus far. 3 days ago the left spring broke and today a technician came out which was great considering this was a holiday weekend. Devin Myryk was his name and he was very capable and helpful. however my lifetime warranty was no longer good and he would have to charge me for new springs. I guess the verbiage of lifetime warranty got lost on me and I agreed to pay for new springs since I have been treated well in the past by your company. Devin was great but I feel warranty info needs work.” Dennis B.

Glenview Area

“I chose performance because I have used them in the past. What impressed me with this company are two things.. one being the knowledge of the service techs and the second their honesty. Rather than trying to sell me a bill of goods Mathew, my tech told me what I needed and what could possibly be held off for now.. I appreciate a company that thinks of their customers like that.” Adrienne H.

“Excellent customer service. From scheduling to repair they were fantastic. Quick turnaround and very knowledgeable. Would use again.” Raj G.

“Alvin was right on time, courteous and friendly. He was very knowledgeable and explained everything. A pleasure to work with.” Kathryn O.

“I was very happy with the service and the price of the repair. Your tech was very helpful in explaining the problem and what could be done to repair it GREAT JOB.” Greg D.

“Matt was great! Fast, polite, knowledgeable. Precision was able to be there within 5 hours and the door was working again. What a relief!” Margaret C.

Highland Park Area

“The technician was prompt, professional and meticulous with respect to the quality of his work. Our garage door is now performing better than I expected and I would highly recommend Matt and would ask for him again if I need service on any of our other doors.” Paul F.

“The technician did a great job repairing the garage door and explaining what the problem with the door was. I would recommend their service.” Enrico U.

“Our service tech was timely, professional, explained all options, and didn’t try to up-sell unneeded repairs. He was knowledgeable about each part, the pros and cons, as well as what we need to check to be certain all is working well. I would highly recommend Precision and feel our service tech was exemplary. Keep up the great work.” Julie L.

“Great service! Austin called to let me know when he would be arriving, was courteous and professional. Also the repair was executed quickly and at a reasonable cost. He even changed a light bulb in the unit for me!” Leonora S.

“I chose Precision Door Service thinking that it was located in my area – Highland Park. As it turns out our Technician came from Manteno, a long way from Highland Park. But he called to tell me when he’d be here. The problem wasn’t too complicated, just something I had missed. But he gave me a short course on how the garage door works and how to avoid it in the future. He changed a burnt out bulb in the motor and was all together,very pleasant and helpful. I feel bad about having him come so far (though he said he travels a lot for his job) but I would confidently recommend him.” Maureen M.

Joliet Area

“The service was awesome…John Plate you rock. John was very knowledgeable and explained everything he needed to do for both of my garage doors before beginning the repairs. He was quick and efficient!! I will definitely call Precision again and request John if I have further issues. Great job!” Danielle L.

“When our spring broke, we could not open the door with an opener or manually, so of course time is of the essence, we called and they came in the same day on time. They were professional and courteous and they fully explained what needed to be done. We used precision before for other repairs like fixing weather striping, etc..and they provided the same great service. Pricing was fair and reasonable. We will continue to use and definitely recommend them to our friends and family.” Carol and John N.

“I was given two options, and both were carefully explained, along with the price!! Due to the fact that my spring had broken again after only 2 years, I went with a system that does not use the traditional springs/pulleys. It was a torsion kit and has a nice warranty. I decided to go with that since the springs installed two years ago were already starting to rust. I liked the honesty and explanation given of this system vs the old set up I had. And it only took under an hour for him to install. Kudos to John Plate!” Mike B.

“The tech you sent to do our work (John) was so informative, kind, and very polite. He definitely knew his work and like most companies out there, he didn’t try to sell us more than we needed right now. For that reason alone, we will always call this company first and make sure anyone we know that needs any work done that you are qualified to do that they should call this company first! Again, Thank you.” Dan

“Definitely five stars. Jeremy was on time and even called when he was on his way. Very professional. I will recommend this company to everyone. I was so glad that I called them. Thank you.” Linda F.

Kankakee Area

“I would like to commend Devin the tech that came to do my repair.He was very knowledgeable and professional. However after reviewing my invoice I wasn’t pleased with the price of replacement parts installed, also the fee to tighten spring was high. Being a mechanic by trade I would like to see lower fees. Next time I’ll look to repair myself if I have time.” Rory D.

“I was told the tech would be there between 11 and 3. Got the call about 12 and John Plate said he would be there in 20 minutes; he arrived promptly at 12:20. John did an excellent job and in a timely manner and made some adjustments to make the door operate better. First on my list when I need a garage door repair. Thanks John.” Jim L.

“I called at 10:50am and was told someone would be out between 11 and 3. I was also told I would receive a call before the tech came out. At 11 I received a call from the tech saying he would be at my house at noon. I was amazed when he showed up exactly at noon! He is the first person from any service that showed up when I promised. No surprises during the repair and was very professional. Had the repair done and cleaned up within an hour. Definitely would use you again.” Lee T.

“Precision answers their phone 24/7. Everyone is professional and just plain nice. Greg was exceptional. Reviewed options and answered all my questions without making me feel foolish or rushed. I felt like a neighbor. Will keep using these Pros.” Charles M.

“Adam did a great job. Was very knowledgeable and did a good job explaining different options I had.” Edward G.

Libertyville Area

“Michael was great and very professional. He explained what he found to be the problems and how they would be fixed and also got my approval before going ahead with the work. I knew we had several things wrong with the door and operator, but it took less time to repair than I had thought.” Linda J.

“Garage door repair. You guys have set a new standard in customer service, as far as I am concerned. From initial contact, confirmation via email with pictures of your employees & name of my tech so I.could see & identify my tech upon arrival to the excellence job and fair price, I could not ask for more I have printed out your information & stuck on garage wall as well S in .y phone so I can refer you to my friends or anyone who ask me Thank you.” Shaw C.

“I found Precision online and liked their reviews. Precision exceeded my expectations and I gave them a 5+Star Rating. Matt Lawton was professional, courteous and went right to work. I really appreciate the 25 point inspection. Matt noticed some parts and components that needed replacement. Pricing is great. A great well run business that takes care of its customers.” Jon Mark A.

“Very good service beginning with office staff through installation. Installer pleasant and courteous. Knowledgeable and took time to show issues and how to resolve. Will definitely use again if needed. Would recommend.” Chris D.

“The service rep. Was kind and informative. I thank you for sending him. If I ever have problems again with either my garage or shed doors, I would hope it would be him that would come again.” Tracy H.

Orland Park Area

“The guys that came to the house were very professional and Informative. I would highly recommend Precision and especially Greg and the crew who fixed my door.” Michael C.

“The technician, Adam, came within an hour of calling and replaced the broken garage door springs quickly & efficiently. He also noticed the door bearings were worn and replaced them as well. We highly recommend this company for all your garage door repairs.” Patrick & Debbie N.

“I was quite happy with the timeliness of the technician’s arrival and the friendliness of him. He assessed the problem with my garage door and was able to quickly take care of it. The only reason I gave 4 stars rather than than 5 stars was because I had to pay an additional $15 over the service fee that I had been quoted when making the appointment.” Jacquelin F.

“I found that my garage door opener was tripping the circuit breaker in the house and seemed to be struggling to open the door. I then noticed that one of the torsion springs had broken and called Precision Door Service. They scheduled a technician to come out the next day and he was right on time. He replaced the torsion springs in less than 15 minutes, lubricated the door and answered all of my questions. Very pleased.” David S.

“Thank you for the prompt response. The technician, Josh, arrived within 2 hrs. of my call. He was courteous and did a thorough job. Outstanding work as always, Precision. I would not hesitate to give referrals or use you again when the need arises.” Barbara G.

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