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Read what people are saying
about Precision Garage Door in:

Plainfield, IL

Precision Garage Door of Chicago & The Surrounding Areas
has received 106 reviews, averaging 4.82 Stars:
Review:

I live in Plainfield, IL and the techs who serviced my area were supposedly from the Lansing, IL location, so this review is based on their work. The work was done on January 4, 2019. When I made an appointment to have my broken garage springs fixed, I was told the price would be between $99-$159 per spring- out the door (taxes and all). The receptionist waived their $65 service call fee because I told her the company in the next town over had the same pricing minus a service fee. When the 2 techs arrived (45 minutes late), they told me I needed the $159 springs and quickly got started. Soon after, they came in the house and told me that my end bearing plates were pretty bad and it could cause a lot of damage should it break in the near future. Of course, I didn't want to be trapped in my garage should that terrible thing happen, so I asked how much extra it would be if they were to replace them. This is where it starts getting interesting... The tech told me it would be $100 to fix the problem. I was hesitant but the tech said he would offer me a few bundle package options if I were to get more than one thing fixed. Option 1: 2 new springs for $333 (hhmmm, when I add $159+159, I get $318) Option 2: 2 new springs plus the replacement of the bearing plates $473 ($318 + $100= $418...not $473????) Option 3: 2 new springs, end bearing plates, and cables $700+...No way. So I decided to pick option 2. After I went inside I started running the numbers through my head and something just wasn't adding up, literally. Somehow, their "discount bundle" was costing me an additional $55, now how can that be?? That doesn't sound like a bundle deal to me! So I went in the garage and asked them about it. The one tech told me that the additional $40 was for the center bearing plate because you can't replace just the end plates. Now wait a minute. 5 minutes ago they told me it would be total of $100 to completely fix that problem...When I asked the tech why he didn't mention that 5 minutes before, he didn't have an answer. His only response what that he would try to take it off the bill. Sneaky. Now we are left with the other $15. The tech told me that they needed to use a certain product that is $15 more to go with the new springs and that I would have to take it up with customer service, which I did. If this part is required for the $159 springs, I would think their price range should be $99-174. When I requested to speak to a supervisor I was told the tech who came to my house WAS the supervisor. So I asked for the company's owner to call me back. I was promptly refunded the $15 upon my request to speak to the owner. There were 2 messages left for Owner Greg and still no call back. I even explained that I wanted to speak to him before deciding whether to write a negative review...still nothing. So that leads me to this review. I feel that the techs tried to take advantage of me by adding additional costs on, hoping I wouldn't notice... possibly because I'm a woman. If you choose to hire this company, make sure to have your calculator in hand before handing over your credit card. This is not a trustworthy company. I am still wondering where my discount bundle is....
Buyer Beware!
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

John was great! He explained everything thoroughly. The work was done in a timely and professional manner. We highly recommend Precision Door.
Walter Sherman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Technician Greg did very good job, but day before when i called office they gave me price for both springs $ 220. Tech. charged $:275.
Agron Manxhuka
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

These guys are truly well trained, nice and honest workers. What more could you ask for?
Ezra Tillman
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

Fast, courteous & knowledgeable service.
Megan Cuthbertson
Service Provided:
Broken Garage Door Spring Repair
Review:

From the call to customer service all the way to technician was professional, knowledgeable and respectful. Great company and I will be referring them! Thanks Precision!!
Patricia Schulte
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I was very happy with Precision. I called yesterday morning and had a tech out by the afternoon, at my requested time. My tech, Miguel was very professional and explained everything. He was not in a rush to get out, he took his time and did a great job. The only reason I did not give a 5 Star Rating is because I thought the price was a bit more expensive than I was expecting.
Bonnie Krings
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Mike,did an awesome jod today,quick and informative, quality of work looks very good to me..
Mark Cabase
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Ryan did a great job installing our new garage door and opener. Precision also worked within our budget and offered us a fair price when compared to other garage door companies in the area.
Mary Sibley
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Greg was the tech. That came out, he was very informative. He explained everything thoroughly. Was very professional. Precision garage was very accommodating and were able to respond to my needs within a day. I would highly recommend them.
Michael Perna
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Can called before and came on time. He was courteous and friendly. He found the problem and fixed it. Would call again if needed
Lara Marcantonio
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Great service by Mike! Kept me updated as far as travel time and was very efficient while working and explaining what service was being performed as well as giving me information for future repairs / service.
Richard Drolet
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

I started my journey to find a garage door repair company. I called a few small businesses with no interest to help my repair. I then looked at reviews of Precision Garage Door. They were rated very high so I decided to call. From the very first call, their call staff was very intelligent and extremely professional. They answered all my questions with ease. I happily made my appointment. My serviceman Adam was equally professional and knowledgeable. He quickly and precisely explained the repair needed. The job was completed and done right. I would highly recommend them for service.
Diana
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Great job!!! Total pros!
Derek Berg
Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Fast and friendly same day service.
Donnie Nelson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

They figured out the problem in a few seconds, so that was great, but because they were double booked all day, they were 4.5-6.5 hours late. Quality of workmanship - awesome
Patrick Cavner
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Extremely fast and professional service everything was explained in detail before any work was done the customer service was outstanding I would highly recommend precision garage
Mike Laria
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Cody was quick to determine the issue with my garage door. I'm very pleased with his service and quality of his work. He even signed for a package delivery for me. What a guy!!
Chuck Yuouis
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Quick and reasonable
Mark Shafer
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

On time and efficient work. Very knowledgeable and gave us lots of information to care for our door. Very nice and would defiantly recommend!
Brandon Jones
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent work and very fast, thank you!
Mitch Mariotti
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent job, great communication. Service well done and on a Sunday! Thanks and God Bless!
Ziggy Mannikus
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Couldn't be happier with the explanation and services provided
Angela Long
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Glen did a terrific job!! He is an asset to Precision. Please fix your call center, they do a poor job with service facts.
Michael Denk
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Buck: The technician, Glen did an outstanding job repairing my garage door. My experience with your company overall was good. I'm dissatisfied with your call center. After placing the call for repair, I received a follow up email stating the technician would arrive at my home between the hours of 3-5pm. When 5pm came and went, I placed a call to the center for clarification and was informed my actual service time was projected from 3-7pm. I ask why I received confirmation of 3-5pm yet was now being told the time was 3-7pm? The reply was basically explained as company policy and that this practice is in an effort to schedule more service calls. I don't like the two different methods your call center uses to schedule appointments and then doesn't concern themselves with it. I will take my business elsewhere in the future and be sure to share my experience with neighbors, social media, & Angie's list.
Mike Denk
Service Provided:
Garage Door Repair
Review:

I would never use this company again. They did not install my door properly the first time. I thought I paid extra for a quality insulated door, however, my garage is colder than it was with my cheap door. The service technician that came out the second time was initially defensive, seemed like we were bothering him and not nice at all. He even argued with my husband. I will never use this company again.
Cindy Pasquale
A Response from: Buck

Cindy, I have talked to the technician that was at your home and do apologize for any issue that happened.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Fast, responsive and professional service
William Frawley
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Job well done
Todd Powell
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

They were great, very good in responding
Anissa Harmon
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great service, came out next day for a tune up special. They were able to accommodate my work hours.
Debbie Wahl
Service Provided:
Garage Door Repair
Product:
Springs
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