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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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The service men were very respectful and professional. I appreciated the email that gave me the likely technician that would be arriving with the photos and that I could link to the web page to review him. Your coupons from FaceBook were a bit confusing. The tech was helpful with the coupons. The coupons were not worded clearly. The men were clean and I appreciate that they had on uniforms. They didn't complain about the cold weather or that it was late for them to be working. They finished quickly. I hope all is fixed for now, my doors/openers are old. They did recommend additional services and did state that if they did the additional repair at that time there would not be an additional service call fee. I chose not to have the additional work done, at my own risk. But, I'm glad they told me of the part that is wearing out. I did wonder if they are just supposed to find SOMETHING else to recommend to the customer as a potential add-on to all their jobs.
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gail bach
