Comments:
Online
submission
[?]
I had a broken spring on my garage door and googled the problem for Aurora, IL and your company was one of the first listed. I didn't make any additional phone calls, as I wasn't sure of the problem. When Scott, the installer, showed up he gave me a couple of alternatives to resolve the situation with the broken spring. I went with the Gold Option which was a limited warranty on parts for life and labor for 5 years. The total cost was $765. When I went online to see what the springs, cables, etc. cost I had a hard time showing that they were $100 in total. While the work Scott did was professional and efficient, I felt I way-overpaid for this to be done. My son-in-law has a rental in the Denver area and he had similar work done that I did for about $200.00. Most in my neighborhood are on a fixed income, and I would have a hard time giving them your company's card. I am basing my evaluation not on the installer's performance but the cost of re-build.
Sincerely,
Mark Hochgesang
630-596-6459
Aurora, IL
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mark hochgesang
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician: